Refund policy

Last updated: September 17, 2026

This policy covers returns of sports footwear, sports accessories and kits purchased from Vivazz Sports. It applies to orders delivered in the United States.

14-day return window

You may request a return within 14 calendar days after delivery, including if you change your mind or need a different size. Contact us within this period even if you are waiting for our return instructions.

Condition of returned items

For a change-of-mind or size return, keep the item unused and in its original condition, with its labels, accessories and packaging. Try footwear on a clean indoor surface. Return a complete kit with all included items unless we agree otherwise.

These condition requirements do not limit your rights when an item is faulty, damaged or incorrectly supplied.

How to request a return

Email info@vivazzsports.com with your order number, the item and your reason for returning it.
We will send the return instructions and the destination address by email.
Pack the item securely and follow those instructions. Keep your proof of shipment.

The address in our footer is not automatically the return destination. Please wait for the instructions before mailing a parcel so that it reaches the correct team.

Return shipping costs

You pay the return shipping cost for a change of mind or a size change. For an item that arrived damaged, defective or different from your order, contact us first so we can arrange the appropriate remedy and any necessary return shipping at our expense. There is no restocking fee.

Refunds

After the return is received and checked, we will email you the outcome and issue an approved refund to the original payment method. Depending on your bank or card provider, it may take 5–14 days for the credit to appear after the refund is processed. Contact us if the credit has not appeared after that period.

For an accepted full return, we refund the item price you paid and any applicable refundable tax. Free original shipping does not create a shipping fee deduction. The customer-paid return postage for a change of mind is not reimbursed.

Size exchanges

Contact us within the 14-day window if you need another size. We will explain the available options based on stock. An alternative size is not reserved until confirmed. Use the product-specific size guide before placing a new order.

Cancellations and order problems

If you need to cancel, email info@vivazzsports.com as soon as possible. We will try to stop an order that has not shipped. After dispatch, follow the return process. If a paid order cannot be fulfilled and is cancelled, we refund the payment.

Report incorrect, damaged or faulty goods promptly with your order number and a description of the issue. Photos can help us assess it. Nothing in this policy limits mandatory consumer rights.